Talking About Disaster: A Guide for Standard Messages
Table of Contents
Introduction and Purpose
What Is in This Guide
Using This Guide
Hazard Messages
Chemical Emergencies
Fires, Residential
Fires, Wildland
Floods and Flash Floods
Hazardous Materials Incidents
Heat (Heat Wave)
Hurricanes and Tropical Storms
Nuclear Power Plant Incidents
Thunderstorms, Severe
Winter Storms
Special Populations Messages
Talking to Children About Disasters
Preparedness Action Messages
Family Disaster Plan
Disaster Supplies Kit
Emergency Supplies for your Vehicle
First Aid Kit Contents
First Aid Kit for Pets
Stocking and Storing Food and Water
Smoke Alarms
Carbon Monoxide Alarms
Fire Extinguishers
Arc-Fault Circuit Interrupters (AFCIs)
Home Fire Sprinkler Systems
Portable Generators
Evacuation, Sheltering, and Post-Disaster Safety Messages
Evacuation, Sheltering, and Post-Disaster Safety
What to do if Evacuation is Necessary Because of a Storm
What to do When There is Flooding
“Wind Safe” Room
How to Shelter-in-Place (Chemical Incidents)
Factors for Protection from Radioactive Fallout
Food and Water Safety During/Post Disaster
Emergency Sanitation
How to Recognize and Treat Heat Emergencies
Frostbite and Hypothermia

Floods and Flash Floods

Learn about your flood risk. Contact your local American Red Cross chapter, emergency management office, local National Weather Service office, or planning and zoning department to find out about your area's flood risk.

Why talk about floods?
Floods are among the most frequent and costly natural disasters according to FEMA. As much as 90 percent of the damage related to all natural disasters (excluding drought) is caused by floods and associated debris flows. . Floods, on average, kill more than 100 people and are responsible for $4.6 billion in damage in the United States each year.

Most communities in the United States can experience some kind of flooding. Melting snow can combine with rain in the winter and early spring; severe thunderstorms can bring heavy rain in the spring and summer; or tropical cyclones can bring intense rainfall to coastal and inland states in the summer and fall. 

As land is converted from fields or woodlands to roads and parking lots, it loses its ability to absorb rainfall. Urbanization increases runoff two to six times more than what would occur on natural terrain. During periods of urban flooding, streets can become swiftly moving rivers, while basements and viaducts can become death traps as they fill with water.

What causes floods and flash floods?
Several factors contribute to flooding. Two key elements are rainfall intensity and duration. Intensity is the rate of rainfall, and duration is how long the rain lasts. Topography, soil conditions, and ground cover also play important roles. 

Flooding occurs in known floodplains when prolonged rainfall over several days, intense rainfall over a short period of time, or an ice or debris jam causes a river or stream to overflow and flood the surrounding area. Floods can be slow- or fast-rising, but generally develop over a period of hours or days. 

Most flash flooding is caused by slow-moving thunderstorms, thunderstorms repeatedly moving over the same area, or heavy rains from hurricanes and tropical storms. Flash floods take from several minutes to several hours to develop. Flash floods generally occur within six hours of a rain event, or after a dam or levee failure, or following a sudden release of water held by an ice or debris jam. Flash floods can occur without warning. 

Floods can roll boulders, tear out trees, destroy buildings and bridges, and scour new channels. Floodwater can reach heights of 10 to 20 feet (3 to 6 meters) and often carries a deadly cargo of debris. Flood-producing rains can also trigger catastrophic debris slides.

How can I protect myself in a flood?
Regardless of how a flood occurs, the rule for being safe is simple: head for higher ground and stay away from floodwater. Even a shallow depth of fast-moving floodwater produces more force than most people imagine. It is exceedingly dangerous to try to walk, swim, or drive in floodwater. Two feet (0.6 meters) of water will carry away most vehicles, including sport utility vehicles (SUVs) and pickup trucks. You can protect yourself best by being prepared and having time to act. You can protect your home best by taking measures to reduce potential flood damage (called mitigation) and buying flood insurance in advance.

What is the best source of information in a flood situation?
Local radio or television stations or a NOAA Weather Radio are the best sources of information in a flood situation for official weather and weather-related bulletins. 

NOAA Weather Radio is the prime alerting and critical information delivery system of the National Weather Service (NWS). NOAA Weather Radio broadcasts warnings, watches, forecasts, and other hazard information 24 hours a day over more than 650 stations in the 50 states, adjacent coastal waters, Puerto Rico, the U.S. Virgin Islands, and the U.S. Pacific territories.

The NWS encourages people to buy a weather radio equipped with the Specific Area Message Encoder (SAME) feature. This feature automatically alerts you when important information about floods and other hazards is issued for your area. Information on NOAA Weather Radio is available from your local NWS office or at

Is your community StormReady? To help people prepare for the ravages of hazardous weather, the National Weather Service has designed StormReady, a program aimed at arming America’s communities with the communication and safety skills necessary to save lives and property. More information is available at

Be Prepared for a Flood
Protect Yourself

• Determine your risk.
• Prepare members of your household.
• Consider flood insurance.

For general preparedness, every household should create and practice a Family Disaster Plan and assemble and maintain a Disaster Supplies Kit. In addition, every household should take flood-specific precautions and plan for and practice what to do if a flood occurs.

If you are at risk from floods, you should:

Find out the elevation above flood stage of your home, outbuildings, and pastures or corrals. Knowing the elevation of your property in relation to nearby streams and dams will let you know if forecasted flood levels will affect your home.
Find out if local streams or rivers flood easily.
Talk with members of your household about the possibility of floods and flash floods and what to do to stay safe if one occurs. Knowing how to respond will reduce fear and save precious time in an emergency.
Find out about the flood evacuation routes in your area and develop a flood evacuation plan for your household. (See Evacuation, Sheltering and Post-Disaster Safety.”) All members of the household should know where to meet each other, where to evacuate to, and what route(s) to take if they have to leave. Making plans well in advance will help you avoid last-minute confusion.
Find out if you are located in a floodplain, which is considered a Special Flood Hazard Area. If you are, you are still eligible for flood insurance. Check with your city or county government (start with the Building or Planning Department) to review the Flood Insurance Rate Maps, published by the Federal Emergency Management Agency (FEMA). If your home is especially vulnerable, consider relocation.
Talk to your insurance agent. Homeowners' policies do not cover flooding. Ask about the National Flood Insurance Program (NFIP) (
Use a NOAA Weather Radio or listen to local stations on a portable, batterypowered radio or television for updated emergency information.
If you live in a frequently flooded area, stockpile emergency building materials. These include plywood, plastic sheeting, lumber, nails, hammer and saw, pry bar, sand, shovels, and sandbags.

 Protect Your Property

• Build with flooding in mind.
• Protect important papers and equipment.

If you are at risk from floods, you should:

Avoid building in a floodplain unless you elevate and reinforce your home. Some communities do not permit building in known floodplains. If there are no restrictions and you are building in a floodplain, take precautions to make it less likely your home will be damaged during a flood.
Keep insurance policies, documents, and other valuables in a safe-deposit box. You may need quick, easy access to these documents. Keep them in a safe place less likely to be damaged during a flood.
Raise your furnace, water heater, and electric panel to higher floors or the attic if they are in areas of your home that may be flooded. Raising this equipment will prevent damage. An undamaged water heater may be your best source of fresh water after a flood.
Install check valves in plumbing to prevent floodwater from backing up into the drains of your home. As a last resort, when floods threaten, use large corks or stoppers to plug showers, tubs, or basins.
Construct barriers such as levees, berms, and flood walls to stop floodwater from entering the building. Permission to construct such barriers may be required by local building codes. Check local building codes and ordinances for safety requirements.
Seal walls in basements with waterproofing compounds to avoid seepage through cracks.
Consult with a construction professional for further information about these and other damage-reduction measures. Check local building codes and ordinances for safety requirements.
Contact your local emergency management office for more information on mitigation options to further reduce potential flood damage. Your local emergency management office may be able to provide additional resources and information on ways to reduce potential damage.
Ensure that any outbuildings, pastures, or corrals are protected in the same way as your home. When installing or changing fence lines, consider placing them in such a way that your animals are able to move to higher ground in the event of flooding.

Sand Bags
If flooding is expected, consider using sand bags to keep water away from your home
. It takes two people about one hour to fill and place 100 sandbags, giving you a wall one foot (0.3 meter) high and 20 feet (6 meters) long. Make sure you have enough sand, burlap or plastic bags, shovels, strong helpers, and time to place them properly.

 Avert the Dangers of Flood and Flash Flood

• Listen for and respond to watches and warnings.
• If advised to evacuate or if you think you are in danger, leave immediately.
• Prepare your home if you have time. 

Even when there are no signs of a flood, be alert to conditions that can cause floods:

Heavy rain for several hours, or steady rain for several days, can saturate the ground and cause a flood.
Distant thunder indicates a distant thunderstorm that could send runoff your way. Runoff can produce a deadly flash flood that appears with no warning, particularly in certain types of terrain, for example, in an arroyo or streambed.Other distant events, such as a dam break or the sudden unclogging of an ice jam, can cause flash floods.

Park a vehicle or set up camp away from streams and washes, particularly during threatening conditions. Floodwater can rise quickly and carry you, your vehicle, or your belongings away.

Listen for watches and warnings on NOAA Weather Radio or a local radio or television station.

Watch, Warning

A Flood WATCH means a flood is possible in your area.
Flood WARNING means flooding is already occurring or will occur soon in your area.
Flash Flood WATCH means flash flooding is possible in your area.
Flash Flood WARNING means a flash flood is occurring or will occur very soon.

Watches and warnings are issued by the National Weather Service (NWS) and broadcast on NOAA Weather Radio and on local radio and television stations.

A watch is the first official alert that a flash flood or flood may occur in a specific area. People in a watch area should review their flood plans (see “
Family Disaster Plan”, “Disaster Supplies Kit”, and local evacuation routes), keep informed, and be ready to act if a warning is issued or if flooding occurs.

 What to Do Before a Flood

• Use NOAA Weather Radio or listen continuously to a local radio or television station.
• Be ready to evacuate immediately.
• Follow authorities’ instructions.
• Save lives, not belongings.

If a flood or flash flood watch is issued for your area, you should:

Use a NOAA Weather Radio or listen continuously to a local station on a portable, battery-powered radio or television.
Be ready to act quickly. Floods and flash floods can happen quickly and without warning. Be ready to act immediately.
Be alert to signs of flooding, and, if you live in a flood-prone area, be ready to evacuate at a moment's notice. Floods can happen quickly and you may need to leave with little or no notice.
Follow the instructions and advice of local authorities. Local authorities are the most informed about affected areas and the most knowledgeable about areas you should avoid.
If your home is in a flood-prone area:
-Fill plastic bottles with clean water for drinking. (See “Stocking and Storing Food and Water”) Water may become contaminated or water service may be interrupted.
-Fill bathtubs and sinks with water for flushing the toilet or washing the floor or clothing. Adults can use this water for bathing, but young children should not bathe in water that has been stored in glazed tubs and sinks because over time lead can leach into the water from the glaze.
-Bring outdoor belongings, such as patio furniture, indoors. Unsecured items may be swept away and damaged by floodwater.
-Move your furniture and valuables to higher floors of your home. If floodwater affects your home, higher floors are less likely to be damaged.
-Turn off utilities if told to do so by authorities. Authorities may ask you to turn off water or electric utilities to prevent damage to your home or within the community. Most of the time they will tell you to leave the gas on because, if you shut if off, a professional is required to turn your gas back on, and it may be several weeks before you receive service.
-Turn off propane tanks. Propane tanks may be damaged or dislodged by strong winds or water. Turning them off reduces the fire potential.
-Unplug small appliances. Small appliances may be affected by electrical power surges that may occur. Unplugging them reduces potential damage.
-Keep your previously assembled Disaster Supplies Kit near. You may need to act quickly. Having your supplies ready will save time.
-Fill your car's gas tank, in case an evacuation notice is issued. If electric power is cut off, gas stations may not be able to operate pumps for several days.
-Be prepared to evacuate. Local officials may ask you to leave if they conclude that your home is at risk from floodwater.
 Consider a precautionary evacuation of your animals, especially any large or numerous animals. Waiting until the last minute could be fatal for them and dangerous for you. Where possible, move livestock to higher ground. If you are using a horse or other trailer to evacuate your animals, move early rather than wait until it may be too late to maneuver a trailer through slow traffic.

If a flood or flash flood warning is issued for your area, you should:

Use a NOAA Weather Radio or listen continuously to a local station on a portable, battery-powered radio or television.
Be alert to signs of flooding. A warning means a flood is imminent or is happening in the area.
Bring your companion animals indoors and maintain direct control of them. Be sure that your pet disaster kit and your family Disaster Supplies Kit are ready to go in case you need to evacuate.
If you live in a flood-prone area or think you are at risk, evacuate immediately. Move quickly to higher ground. Save yourself, not your belongings. The most important thing is your safety.
If advised by authorities to evacuate, do so immediately. Move to a safe area before access is cut off by floodwater. Evacuation is much simpler and safer before floodwater becomes too deep for vehicles to drive through.
Follow the instructions and advice of local authorities. Local authorities are the most informed about affected areas and the most knowledgeable about areas you should avoid.
Follow recommended evacuation routes. Shortcuts or alternative, non-recommended routes may be blocked or damaged by floodwater.
Leave early enough to avoid being marooned by flooded roads. Delaying too long may allow all escape routes to become blocked.
If you evacuate, take your animals with you. If it is not safe for you, it is not safe for your animals.

 What to Do During a Flood or Flash Flood

• Climb to high ground.
• Get away from standing, flowing, or rising water.

If you are outdoors, you should:

Stay out of areas subject to flooding. Dips, low spots, canyons, washes, etc. can become filled with water.
Climb to high ground and stay there. Move away from dangerous floodwater.
If you come upon a flowing stream where water is above your ankles, stop, turn around, and go another way. Never try to walk, swim, or drive through swift water. Many flood fatalities are caused by people attempting to drive through water, or people playing in high water. If it is moving swiftly, even water six inches (15 centimeters) deep can sweep you off your feet.

If you are driving, you should:

Avoid already flooded areas, and areas subject to sudden flooding. Do not attempt to cross flowing streams or water covered roads. As little as six inches of water may cause you to lose control of your vehicle. The National Weather Service reports that nearly half of all flood fatalities are vehicle related. The depth of water is not always obvious. The roadbed may be washed out under the water, and you could be stranded or trapped. Also, standing water may be electrically charged from underground or downed power lines. Rapidly rising water may stall the engine, engulf the vehicle and its occupants, and sweep them away. Look out for flooding at highway dips, bridges, and low areas. Two feet (0.6 meters) of water will carry away most vehicles, including SUVs and pickup trucks.
Stay away from underpasses. Underpasses can fill rapidly with water, while the adjacent roadway remains clear. Driving into an underpass can quickly put you in five to six feet (1.5 to 1.8 meters) of water.
Turn around and find another route if you come upon rapidly rising water. Move to higher ground away from rivers, streams, creeks, and storm drains. If your route is blocked by floodwater or barricades, find another route. Barricades are put up by local officials to protect people from unsafe roads. Driving around them can be a serious risk.

 What to Do After a Flood or Flash Flood

• Help yourself, then help others.
• Stay away from damaged areas.

Get medical care at the nearest hospital or clinic, if necessary. Contaminated floodwater can cause infection. Severe injuries will require medical attention.
Help people who require special assistance—infants, elderly people, those without transportation, large families who may need additional help in an emergency situation, people with disabilities, and the people who care for them.
Stay away from damaged areas. Your presence might hamper rescue and other emergency operations, and put you at further risk from the residual effects of floods, such as contaminated water, crumbled roads, landslides, mudflows, and other hazards.
Continue to listen to NOAA Weather Radio or a local radio or television station and return home only when authorities indicate it is safe to do so. Flood dangers do not end when the water begins to recede; there may be flood-related hazards within your community, which you could hear about from local broadcasts.
Stay out of any building if floodwater remains around the building. Floodwater often undermines foundations, causing sinking. Floors can crack or break and buildings can collapse.
Avoid entering any building (home, business, or other) before local officials have said it is safe to do so. Buildings may have hidden damage that makes them unsafe. Gas leaks or damage to electric lines or water lines can create additional problems.
Report broken utility lines to the appropriate authorities. Reporting potential hazards will get the utilities turned off as quickly as possible, preventing further hazard and injury.
Avoid smoking inside buildings. Smoking in confined areas can cause fires.
When entering buildings, use extreme caution. Building damage may have occurred where you least expect it. Watch carefully every step you take.
Wear long pants, a long-sleeved shirt, and sturdy shoes. The most common injury following a disaster is cut feet.
Use battery-powered lanterns or flashlights when examining buildings. DO NOT USE CANDLES.
Examine walls, floors, doors, staircases, and windows to make sure that the building is not in danger of collapsing.
Inspect foundations for cracks or other damage. Cracks and damage to a foundation can render a building uninhabitable.
Look for fire hazards. There may be broken or leaking gas lines, flooded electrical circuits, or submerged furnaces or electrical appliances. Flammable or explosive materials may have traveled from upstream. Fire is the most frequent hazard following floods.
Check for gas leaks. If you smell gas or hear a blowing or hissing noise, open a window and get everyone outside quickly. Turn off the gas at the outside main valve if you can and call the gas company from a neighbor's home. If you turn off the gas for any reason, it must be turned back on by a professional.
Look for electrical system damage. If you see sparks or broken or frayed wires, or if you smell burning insulation, turn off the electricity at the main fuse box or circuit breaker. If you have to step in water to get to the fuse box or circuit breaker, call an electrician first for advice. Electrical equipment should be checked and dried before being returned to service.
Check for damage to sewage and water lines. If you suspect sewage lines are damaged, avoid using the toilets and call a plumber. If water pipes are damaged, contact the water company and avoid using water from the tap. You can obtain safe water from undamaged water heaters or by melting ice cubes that were made before the pipes were damaged. Turn off the main water valve before draining water from these sources
Watch out for wild animals, especially poisonous snakes, that may have come into buildings with the floodwater. Use a stick to poke through debris. Floodwater flushes snakes and many animals out of their homes.
Watch for loose plaster, drywall, and ceilings that could fall.
Take pictures of the damage, both of the building and its contents, for insurance claims.
Watch your animals closely. Keep all your animals under your direct control. Hazardous materials abound in flooded areas. Your pets may be able to escape from your home or through a broken fence. Pets may become disoriented, particularly because flooding usually affects scent markers that normally allow them to find their homes. The behavior of pets may change dramatically after any disruption, becoming aggressive or defensive, so be aware of their well-being and take measures to protect them from hazards, including displaced wild animals, and to ensure the safety of other people and animals.

After returning home, you should:

Throw away food and drinking water that has come in contact with floodwater, including canned goods. It is impossible to know if containers were damaged and the seals compromised. Food contaminated by floodwater can cause severe infections.
Discard wooden spoons, plastic utensils, and baby bottle nipples and pacifiers if they have been covered by floodwater. There is no way to safely clean them.
Disinfect metal pans and utensils by boiling them in clean or properly treated water.
If water is of questionable purity, boil the water or add bleach to it, and then distill the water if you will be drinking it. (See “Food and Water Safety During/Post Disaster”) Wells inundated by floodwater should be pumped out and the water tested for purity before drinking. If in doubt, call your local public health authority. Ill health effects often occur when people drink water contaminated with bacteria and germs.
Avoid drinking or preparing food with tap water until you are certain it is not contaminated. Floodwater may have contaminated public water supplies or wells. Local officials should advise you on the safety of the drinking water.
Pump out flooded basements gradually (about one-third of the water per day) to avoid structural damage. If the water is pumped out completely in a short period of time, pressure from water-saturated soil on the outside could cause basement walls to collapse.
Service damaged septic tanks, cesspools, pits, and leaching systems as soon as possible. Damaged sewage systems are health hazards.

For information on portable-generator safety and carbon monoxide poisoning, see:  Portable Generators.

 Media and Community Education Ideas

Have your community join the National Flood Insurance Program (NFIP). Any community may join the NFIP. Check with your local emergency management office for more information.
Ask your local newspaper or radio or television station to:
-Do a series on the dangers of floods and flash floods.
-Do a story featuring interviews with local officials about land use management and building codes in floodplains.
-Highlight the importance of staying informed about local weather conditions.
-Run public service ads about how to protect lives and property in a flood.

Help the reporters to localize the information by providing them with the local emergency telephone number for the fire, police, and emergency medical services departments (usually 9-1-1) and emergency numbers for the local utilities and hospitals. Also provide the business telephone numbers for the local emergency management office and local American Red Cross chapter.
Work with officials of the local fire, police, and emergency medical services departments; utilities; hospitals; emergency management office; and American Red Cross chapter to prepare and disseminate guidelines for people with mobility impairments about what to do if they have to evacuate.
Periodically inform your community of local public warning systems. Explain the difference between flood watches and warnings.
Help hospitals and other operations that are critically affected by power failures to obtain auxiliary power supplies.
Contact your local National Weather Service (NWS) office or emergency management agency for information on local flood warning systems. Advanced warning provided by early detection is critical to saving lives. Automatic flood detection systems are available commercially for flood-prone communities.
Publish emergency evacuation routes for areas prone to flooding.

Facts and Fiction

A 100-year flood occurs only once every 100 years.
Facts: The 100-year flood is a climatic average; the same area could experience, for example, two 100-year floods in the same year. There is a 1% chance that a 100-year flood will occur in any given year.

Fiction: Flash floods occur mainly in the eastern United States.
Facts: Flash floods occur in all 50 states, including Alaska and Hawaii.

Fiction: Flash floods occur only along flowing streams.
Facts: Flash floods can occur in dry arroyos and in urban areas where no streams are present.

Fiction: Flash floods occur mainly in the late afternoon and evening.
Facts: Flash floods occur at any time.

Fiction: Homeowners’ insurance policies cover flooding.
Facts: Unfortunately, many homeowners do not find out until it is too late that their homeowners’ policies do not cover flooding. Contact your insurance company or agent to buy flood insurance. It takes 30 days for flood insurance to take effect.

Fiction: You cannot buy flood insurance if your property has been flooded.
Facts: You are still eligible to purchase flood insurance after your home, apartment, or business has been flooded, provided your community participates in the National Flood Insurance Program (NFIP). Any community may join the NFIP. Check with your local emergency management office for more information.

Fiction: Larger vehicles, such as SUVs and pickup trucks, are safe to drive through floodwater.
Facts: Two feet (0.6 meters) of rushing water can carry away most vehicles, including SUVs and pickup trucks.

Fiction: Water stored in bathtubs and sinks is a good source of drinking water if flooding interrupts or contaminates the public water supply.
Facts: Over time, lead can leach from the glaze in bathtubs and sinks into water stored in them. Water stored in bathtubs and sinks should never be used for drinking or for bathing young children. You can use water stored in bathtubs and sinks for tasks such as flushing the toilet or washing the floor or clothing.


Initial development of this guide was made possible by a grant from the Home Safety Council, a 501(c)(3) nonprofit organization dedicated to helping prevent the nearly 21 million medical visits
that occur on average each year from unintentional injuries in the home. Through national programs and partners across America, the Home Safety Council works to educate and empower families to take actions that help keep them safe in and around their homes. This guide is the product of the hard work and collaboration of many professionals affiliated with the organizations partnering with the American Red Cross, which represents the expertise and commitment of the following organizations:

American Geological InstituteDisability Preparedness CenterHome Safety CouncilThe Humane Society of the United StatesInstitute for Business & Home SafetyInternational Association of Emergency ManagersNational Fire Protection AssociationNational Interagency Fire CouncilNational SafeKids CampaignNational Science FoundationU.S. Consumer Product Safety CommissionU.S. Department of Agriculture -Cooperative State Research, Education, and Extension Service -Extension Disaster Education Network -Food Safety and Inspection ServiceU.S. Department of Commerce - NOAA/National Weather ServiceU.S. Department of Health and Human Services - Centers for Disease Control and Prevention - Food and Drug AdministrationU.S. Department of Homeland Security -Federal Emergency Management Agency -U.S. Fire AdministrationU.S. Department of Interior - U.S. Geological Survey
From: Talking About Disaster: Guide for Standard Messages. Washington, D.C., 2007.

Html Copyright The Disaster Center 2012

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